


Brisbane
NDISLINK
" Collaborate to Navigate" Conference
Thank you to all who attended the NDISLINK Brisbane Conference !
The 2024 NDISLINK Collaborate to Navigate Conference focused on some of the Recommendations from the NDIS Final Report, addressed practical areas and provided insights into compliance. challenges, offering open discussion and solutions for attendees. Presentations will follow with further insight from experts.
The Conference program will also include presentation and discussion on NDIS Amendment (Getting the NDIS Back on Track No. 1) Bill 2024
We were extremely grateful to see so many Providers, CEO's Directors, Managers in attendance
We were most grateful to Engage Abilities, Shiftcare for their Sponsorship . Stay tuned as we await all professional photos and our after the event newsletter
Brisbane NDISLINK Sponsors




Panellists
Moderated by Jeremy Thornton NDIS Insurance and Lynn Gabriel - NDISLINK Director
Dan Acfield Everhomes
Fiona Campbell Independent Advocacy SA inc
Fiona Campbell Independent Advocacy SA inc
Fiona Campbell Independent Advocacy SA inc
Kirsty McGovern-Hooley
RSM Australia
Justin Palazzo-Orr
Everhomes
Sharon Floyd
Engels Floyd Quality Consulting
Mark Hunn
Engage Abilities
Dan Acfield
Everhomes

Arrival and registration from 8.00am - 8.20am
8.30am - 8.40am
Welcome and Introductions
8.45am - 9.30am
NDIS Outcome review ; Panel Discussions
Select Recommendation discussions to include ;
Recommendation 4,5,7,8,10,11,14,15
Format : Panel Discussion followed by Q & A and Audience engagement
(Slido will not be used with this discussion; Audiences will be provided with a hand held microphone to ask questions )
9.30am - 10.00am
Choice and Control :
Presentation and discussion panel ; audience engagement
Discussion
Self-determination theory and some of Martin Seligman’s work (psychological theories underpinning choice and control) – highlighting how we use these concepts to underpin our practice in SDA,
Includes the review of separation of SDA and SIL Providers & "What changes are required to improve quality and visibility while also supporting control and choice?"
Presented by Everhomes
10.00am - 10.15am
MORNING TEA
10.15am - 10.45am
Providers and Price Limits :
How to sustain your business with cost increases while remaining compliant with regulations
Presented by Kirsty McGovern-Hooley, RSM Australia
10.45am - 11.15am
NDIS Code of Conduct amendment
Legislation amending the NDIS Code of conduct to include clauses around charging higher prices for NDIS participants opposed to other clients has been introduced.
Presented by Luke Greary, Mills Oakley Law Firm
11.15am -11.45am
NDIS Amendment (Getting the NDIS Back on Track No. 1) Bill 2024 ; where to from here? -
Presentation and Discussions
Presented by Luke Greary, Mills Oakley Law Firm
11.45am - 12.20pm
LUNCH
12.20pm - 12.50pm
How to balance quality and regulatory compliance into day to day NDIS practices
Presented by Patty Wassenaar of Engel Floyd Quality Consulting
12.55pm - 1.30pm
Understand the minimum requirements for complaints and incident management systems for all persons receiving funding under the National Disability Insurance Scheme Act 2013 (NDIS Act) including how to deal with reportable incidents
Attendees will understand :
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What are the requirements for complaints and incident management systems
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Practice standards requirements
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NDIS rule requirements
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Common non conformances
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Tips to document this at audit
Presented by Sharon Floyd ; Engel Floyd Quality Consulting
1.30pm - 2.00pm
A Sustainable Future : Collaborating to reduce risk and increase diversity
Presented by Mark Hunn, Engage Abilities
The NDIS is a single Commonwealth program that is perpetually in a state of crisis. What the future for the scheme holds is a major source of anxiety and stress for Providers. Understanding where you, as a Provider, fit in the wider community services industry and positioning yourself to grow regardless of the outcome should be the primary strategic object for all Providers.
Listen as Mark Hunn demystifies the industry and provides practical steps that all Providers can utilise to position themselves for a sustainable and diverse future.
2.00pm - 2.30pm
Effective leadership in the NDIS : Doctoral Research Findings
Presented by Mark Hunn, Engage Abilities
Having built a career as a governance and compliance specialist within the community services sector, Mark began his Doctoral research studies to identify effective leadership strategies under the NDIS.
Over four (4) years he completed in-depth researched into all stakeholder levels engaged in the NDIS. Hear his unique findings from this ground breaking research: It is both surprising, tantalising and practical.
2.30pm - 2.40pm
AFTERNOON BREAK
2.40pm - 3.10pm
NDIS Code of Conduct for Providers: How to identify and respond to incidents of violence, abuse, neglect and exploitation
Presented by Lorraine Salloum
CEO Ability Advocates
3.10pm - 3.30pm
NDIS Provider Mandatory Insurance: New and existing business risks arising from delivering services within the disability industry.
Presented by Jeremy Thornton, Insurance Advisernet
3.30pm-4.30pm
Networking
Agenda subject to change slightly allowing for unforeseen circumstances **
Keynote Speakers

Mark Hunn
CEO Engage Abilities and Principal Partner at Provider Launch
Mark has a Bachelors’ degree in Psychology and Law, a Masters in Law and is currently completing his Doctorate in Corporate Leadership in the NDIS. He is a Practicing Solicitor with over 23 years in governance and compliance within the corporate, government and NGO sectors.
Within these, he specialises in governance systems, risk mitigation and imbedding high quality systems within policy and procedure. Mark’s passion is upskilling others to build their capacity as corporate leaders, resulting in high quality services, lower risk and increasing profit margins.

Kirsty McGovern-Hooley
Senior Manager
RSM Australia
Kirsty is RSM’s NDIS Subject Matter Expert, providing Business Advisory support to disability service providers, community, aged care, regional hospitals, and healthcare services operating under NDIS and aged care fee for service funding.
Kirsty is experienced in developing activity-based costing, financial modelling, market analysis, demand and supply analysis and business process mapping.
Kirsty also works with a range of different industries on economic development and change projects having recently undertaken a detailed consultation and financial viability and funding model analysis of the Lawn Bowls industry and arts organisations in the ACT. Kirsty also has experience in providing NFP governance and restructure reviews and change management projects. Kirsty is an active community member and is the elected Vice President of the ACT Council of Parents and Citizens Association. Kirsty was awarded Corporate Volunteer of the Year in 2019 for her RSM probono work with the Marymead Autism Centre. Kirsty holds a BA (Communications).

Luke Greary
Partner | NFPs, Human Rights & Social Impact
Mills Oakley
Luke regularly acts for ASX200 listed companies, impact financiers, non-profits and religious institutions nationally. Luke also acts for individuals in high profile, social justice issues cases.
Luke has particular expertise assisting institutions in responding to claims of child sexual abuse under a restorative justice framework and in accordance with best practice principles identified by the Royal Commission into Institutional Responses to Child Sexual Abuse. In other instances, Luke acts on behalf of survivors in certain cases against government agencies and other institutions.
Additionally, Luke has been recognised as one of Australia’s leading lawyers representing victims of human trafficking and labour exploitation. Luke is a recognised expert in modern slavery law and assists large organisations in their compliance with this new regulatory regime.
Luke is often called upon by NFPs / charities at times of crisis to assist them to manage governance, operational and reputational issues which have arisen and which are critical to their survival, typically in Royal Commissions, Coronial Inquests and other major public Inquiries.
Luke is the founder and former managing partner of the unique social enterprise law firms ‘Salvos Legal’ and ‘Salvos Legal Humanitarian’, which are wholly owned by The Salvation Army.

Dan Acfield
CEO
Everhomes
As co-founder and CEO of Specialist Disability Accommodation provider Everhomes, Dan Acfield is passionate about helping people living with disability to live with as much independence
and dignity as possible.
He strongly believes in the capacity of Specialist Disability Accommodation to improve the lives of people needing accessible or special housing, and is passionate about its capacity to help
deinstitutionalise accommodation for people living with disabilities in Australia.
Prior to Everhomes, Dan worked for many years advocating for the rights and wellbeing of children in care and adults with impaired capacity, and this background has been foundational in
bringing a strong human rights focus to Everhomes’ approach. Dan holds a Bachelor of Education and will be delivering the Introduction to SDA and partake in a session in the SDA Intermediate session

Lorraine Salloum
Director Ability Advocates
Lorraine is a values driven executive leader who is passionate about making a positive impact on vulnerable communities and social outcomes. She has displayed a strong commitment to service-system linkages, collaboration, and working proactively to prevent and address disadvantage throughout her career.
With extensive experience in the social services sector, Lorraine has supported vulnerable communities in the government sector (central and service delivery agencies), Not for Profit, and For-Purpose, For Profit companies as well as community.

Sharon Floyd
Engel Floyd Quality Consulting
Sharon is Director of Engels Floyd Quality Consulting - a leading NDIS consulting company with a reputation for integrity and professionalism. Engels Floyd has trained all of the (1100+) NDIS auditors on behalf of the NDIS Commission, which means they know the NDIS registration requirements back to front.
Sharon has over 30 years experience with specialist expertise in all things quality and compliance - particularly NDIS. Sharon's career also includes being awarded an Australia Day award for excellence in audit processes, and management of a leadership program for people with disability.

Patty Wassenaar
Engel Floyd Quality Consulting
Patty is a whiz at what she does and has a knack for explaining complex requirements of standards and regulations into simple terms so that they can be easily understood.
Patty has an extensive background in Quality Management Systems that are coupled with over 20 years lead auditor experience in the Disability and Human Services Sector as well as training and mentoring staff. She has an encyclopedic knowledge of Certification Accreditation Requirements for both JAS-ANZ and related Government Department schemes.
